Training and Coaching Modules for Your Company
Each program is customized to your unique needs. I offer both group training and individual staff coaching sessions. Business needs vary from front line employees in sales or customer service to supervisory staff and upper management perhaps needing guidance on employee relations including methods of communicating effectively and respectfully.
Most organizations have Company Policies in place but no longer have an Employee Handbook outlining expectations regarding conduct, dress codes, etc. I can design your program to incorporate and highlight your own Policies and assist you in establishing a Handbook if desired.
I utilize a four-step, proprietary, proven approach to teaching people business etiquette. The four steps begin with an assessment to pinpoint your specific needs, followed by the creation of a custom training or coaching plan to cover the needs identified. The third step is coaching or training to success and the fourth step is a no-cost follow up assessment two months after training.
"We cannot always oblige; but we can always speak obligingly."
Below is a list of Modules covering individual topics. Training and coaching programs are designed by combining modules that fit your needs. The Basic Business Manners Module is included in all plans.
Customer service industry programs are completely customized to suit. ( Airlines, Restaurants, Retail etc.)